Key Result Areas Supporting Actions

Drive Team Performance & Sales Productivity
Conduct daily huddles to communicate targets and priorities.
Monitor individual and team KPIs such as sales, conversions, productivity, and adherence.
Coach team leaders and agents to improve performance and achieve business goals.
Implement action plans to address performance gaps.

Ensure Operational Excellence & Customer Experience Monitor call quality, service levels, and operational metrics.
Resolve customer escalations in a timely and skilled manner.
Ensure adherence to SOPs, quality standards, and turnaround times.
Drive process improvements to enhance operational efficiency and customer satisfaction.

Develop Team Capability & Engagement
Identify training and development needs through performance reviews.




Conduct regular coaching sessions and provide constructive feedback.
Recognize and reward high performers to boost motivation.
Foster a team-oriented, positive, and high-performance work setting through engagement initiatives.

Ensure Compliance & Performance Reporting
Ensure compliance with insurance regulations, company policies, and internal controls.
Monitor adherence to process and regulatory requirements.
Analyze operational and sales performance trends using MIS reports.
Share insights and recommendations with management to drive continuous improvement.

📌 Floor Manager One Abc Maharashtra
🏢 Aditya Birla Capital
📍 Maharashtra