Conduct daily briefings for the Front Office team and ensure all significant operational information, updates and instructions are effectively communicated.
Lead, supervise and manage the Front Office team to ensure high standards of guest service and smooth day-to-day operations.
Monitor staff performance and ensure that departmental procedures, service standards and hotel policies are consistently followed.
Review and evaluate Front Office workflows, identify operational gaps and recommend improvements to enhance efficiency and guest satisfaction.
Coordinate closely with the other departments on matters relating to guest services, room operations and overall hotel functioning.
Handle guest concerns, complaints and service-related issues professionally and ensure timely resolution.
Ensure proper recording, follow-up and documentation of all guest-related issues, requests and incidents.




Monitor check-in and check-out procedures and ensure a seamless guest experience.
Ensure accurate maintenance of Front Office records, reports and operational documentation.
Ensure compliance with hotel policies, Front Office procedures, safety standards and applicable statutory requirements.
Train, guide and motivate Front Office staff

Qualifications
Degree in Hotel Management preferable
Good reading, writing and oral proficiency in English language
Minimum 2 years of relevant experience in a hospitality
Valuable working knowledge of MS Excel, Word, & PowerPoint

Pay: ₹30,000.00 - ₹38,101.13 per month

Perks
Food provided
Paid sick time

Work Location: In person

📌 Front Office Duty Manager Pernem (India)
🏢 The Earth Maison Ocean
📍 India