Front Office Executive

Eagleton The Golf Resort

Job Summary

We are looking for a skilled and guest-focused Front Office Executive to manage front desk operations and deliver an excellent guest experience.

Key Responsibilities
Handle guest check-in and check-out efficiently.
Manage room allocations, reservations and guest requests.
Attend to guest queries, complaints and service requests professionally.
Provide information about resort facilities, services and activities.
Coordinate with Housekeeping, F&B;, Engineering and other departments.
Handle guest billing, payments and account settlements.
Maintain accurate guest records and front office documentation.
Promote resort services and support upselling prospects.
Ensure compliance with Front Office SOPs and service standards.
Maintain skilled grooming and a welcoming reception environment.




Prepare shift reports and ensure proper handover to the next shift.

Requirements
2 to 5 years of experience in Front Office operations, preferably in a hotel/resort.
Diploma/Degree in Hotel Management or Hospitality preferred.
Excellent communication and interpersonal skills.
Strong guest-handling and problem-solving abilities.
Working knowledge of PMS and MS Office.
Professional appearance and customer-focused attitude.
Willingness to work in shifts, weekends and holidays.

Key Skills Guest Relations | Front Office Operations | PMS | Check-in/Check-out | Billing | Reservations | Upselling | Communication | Problem Solving | Team Coordination

📌 Front Office Executive Bengaluru
🏢 Eagleton-The Golf Resort
📍 Bengaluru