The Soft Skills Trainer will prepare learners for employment by strengthening their communication, confidence, workplace behaviour, interpersonal effectiveness and career-readiness skills. The role involves activity-based training, learner assessment, individual mentoring, placement preparation and coordination with training and placement teams.

Key Responsibilities

Training Delivery

- Deliver classroom, virtual and blended soft-skills training according to the approved curriculum and session plans.

- Facilitate training in areas such as:
- Verbal and written communication

- Spoken English and workplace vocabulary

- Listening and presentation skills

- Interpersonal communication and teamwork

- Confidence-building and self-awareness

- Time management and goal-setting

- Problem-solving and decision-making

- Workplace etiquette and professional conduct

- Grooming, hygiene and body language

- Customer service and conflict resolution

- Digital communication and online meeting etiquette

- Diversity, inclusion and prevention of workplace harassment

- Use role plays, group discussions, presentations, games, case studies and simulations.

- Adapt training methods to suit learners with different educational, linguistic and social backgrounds.

- Integrate employability skills with the learners’ technical or vocational training.

- Provide remedial support to learners requiring additional assistance.

Employability and Placement Preparation

- Train learners in resume writing, job applications and professional profile development.

- Prepare learners for interviews, group discussions, aptitude assessments and workplace interactions.

- Conduct mock interviews and provide individual feedback.

- Help learners understand job descriptions, salary structures and workplace expectations.

- Build learners’ confidence in communicating with recruiters and employers.

- Coordinate with trainers and placement executives to assess job readiness.

- Support recruitment drives, employer interactions and pre-placement orientation sessions.

Learner Assessment and Mentoring

- Assess learners’ communication, confidence, professional behaviour and workplace readiness.

- Conduct diagnostic, formative and final assessments.

- Maintain individual learner-development plans when required.

- Provide timely,



constructive and respectful feedback.

- Counsel learners experiencing low confidence, communication barriers or adjustment concerns.

- Identify learners requiring specialised support and refer them through the appropriate process.

- Maintain professional boundaries and confidentiality during counselling and mentoring.

Learner Engagement and Retention

- Maintain an inclusive, respectful and participative learning environment.

- Monitor attendance, punctuality, participation and behavioural progress.

- Motivate learners to improve attendance and complete their training.

- Coordinate with centre teams to support learners at risk of dropping out.

- Promote teamwork, mutual respect, gender sensitivity and responsible conduct.

- Address classroom concerns promptly and escalate safeguarding or serious behavioural matters.

Curriculum and Content Development

- Develop or adapt lesson plans, activities, assessments and learner resources.

- Contextualise training content for different industries and job roles.

- Review employer feedback and update placement-preparation activities accordingly.

- Use digital tools, videos and interactive resources to improve learner engagement.

- Participate in trainer-development programmes and standardisation exercises.

- Share effective practices and learning resources with other trainers.

Reporting and Documentation

- Maintain accurate attendance, assessment and learner-progress records.

- Document training delivery and curriculum completion.

- Submit daily, weekly and monthly reports within prescribed timelines.

- Maintain evidence required for programme reviews and audits.

- Protect learner information and use it only for authorised programme purposes.

- Provide learner-readiness inputs to the placement and project teams.

Key Performance Indicators

- Training delivery and curriculum completion against the approved plan.

- Learner attendance, participation and retention.





- Improvement in communication and workplace-readiness assessments.

- Learner performance in mock interviews and group discussions.

- Placement-interview participation and selection outcomes.

- Learner and employer feedback.

- Timeliness and accuracy of reports.

- Compliance with quality, safeguarding and documentation standards.

Educational Qualifications

- Graduate or postgraduate degree in English, Education, Psychology, Human Resources, Social Work, Business Administration or a related discipline.

- Certification in soft-skills training, communication, spoken English, Training of Trainers or instructional design is desirable.

Experience

- Two to five years of experience in soft-skills, communication, employability or behavioural training.

- Experience preparing youth or entry-level candidates for employment is preferred.

- Experience working with learners from underserved or diverse backgrounds will be an advantage.

- Exposure to vocational education, corporate training or skill-development programmes is desirable.

Required Skills

- Robust facilitation, presentation and classroom-management skills.

- Excellent verbal and written communication in English and Hindi; knowledge of the local language is desirable.

- Ability to simplify concepts and conduct activity-based training.

- Strong observation, feedback, mentoring and counselling abilities.

- Good understanding of recruitment processes and workplace expectations.

- Proficiency in Microsoft Office, virtual-training platforms and digital presentation tools.

- Ability to develop lesson plans, activities and assessments.

- Confidence in managing diverse groups and encouraging learner participation.

Behavioural Competencies

- Approachable, patient and empathetic.

- Energetic and able to motivate learners.

- Respectful of linguistic, cultural and socioeconomic differences.

- Organised, accountable and attentive to detail.

- Positive and solution-oriented.

- Able to provide honest feedback without discouraging learners.

- Committed to inclusion, safeguarding and equal opportunity.

- Willing to continuously improve training methods and industry knowledge.

Requirements

Graduate with Good communications and soft skills

📌 Soft Skill Trainer (Jamshedpur)
🏢 Niit Foundation
📍 Jamshedpur