About The Role A leading global financial services firm is seeking a skilled ITSM Incident Management Analyst to join their dynamic team in Pune.

Key Responsibilities
Incident Management: Execute ITSM incident management processes, identify root causes, and implement effective resolution strategies.
Process Improvement: Continuously improve incident management processes, procedures, and tools to enhance efficiency and reduce downtime.
Data Analysis: Analyze incident data to identify trends, patterns, and opportunities for improvement.
Automation: Leverage automation tools to streamline incident management tasks and reduce manual effort.
Collaboration: Collaborate with cross-functional teams to ensure timely incident resolution and effective communication.
Reporting: Generate accurate and timely reports on incident metrics and key performance indicators.

Qualifications And Experience
5+ years of experience in ITSM incident management
Solid understanding of ITIL frameworks and best practices
Proficiency in ITSM ticketing tools, particularly ServiceNow
Advanced skills in PowerBI for data analysis and reporting




Excellent communication and problem-solving skills
Experience with automation tools and scripting languages
Knowledge of data center operations, Windows administration, virtualization, and networking
Familiarity with Confluence, Azure DevOps, and monitoring tools

What We Offer
Market-competitive salary and benefits package
Opportunity to work on cutting-edge projects
A collaborative and supportive work setting
Potential for career growth and development

Join a Global Leader This is an exciting opportunity to contribute to the success of a global financial institution. If you are passionate about incident management and IT service delivery, we encourage you to apply. Please apply for a resume online, and the digitalxnode evaluation team will reach out to you in case your profile gets screen-selected. We will keep your data in our repository, and our team may reach out to you for other positions.

Technology: IT

Job Type: Full Time

Job Location: Pune

Work Mode: Hybrid

Experience: 3 Years

Work Shift: UK

📌 Itsm Incident Management Analyst Pune
🏢 DigitalXNode
📍 Pune