Job Responsibilities
Handle inbound and outbound calls with international customers.
Understand customer requirements and provide appropriate solutions.
Resolve customer queries and complaints professionally.
Maintain a high level of customer service and satisfaction.
Follow the company’s communication and process guidelines.
Update customer information and call details accurately in the system.
Coordinate with internal teams when required.
Meet assigned performance and quality targets.
Maintain qualified communication with customers.
Requirements
Excellent verbal communication skills in English.
Positive listening and interpersonal skills.
Comfortable speaking with international customers.
Ability to handle customer queries professionally.
Basic computer knowledge and typing skills.
Willingness to work in rotational/night shifts, if required.
Freshers and experienced candidates can apply.
Preferred Skills
International accent and neutral English communication.
Customer-handling skills.
Problem-solving ability.
Ability to work under pressure and meet targets.
Eligibility
Qualification: Any Degree / Diploma
Experience: Freshers / 1–2 years of experience
Age: As per company requirements
Key Skills International Voice Process | English Communication | Customer Service | Calling | Problem Solving | Active Listening | Basic Computer Skills
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits
Provident Fund
Work Location: In person
📌 International Voice Process Kodambakkam
🏢 Phoenix Business Initiative
📍 Kodambakkam
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