Customer Service Officer - Retail

Equitas Small Finance Bank

Position: Customer Service Officer - Retail

Job Code: EQU/CSO-R/1829984

Location: Maharashtra, Nashik, Nagpur, Akola

Branch Code: 9061

Branch Name: Amaravati

Posted On: 12 Aug 2026

End Date: 11 Sep 2026

Required Experience: 4 years

Basic Information

- No. of Openings: 1

- External Title: Customer Service Officer - Retail

- Employment Type: Permanent

- Employment Category: Office

- Closing Date: 11 Sep 2026

Organisational Information

- Entity: Equitas Small Finance Bank

- Business Unit: Assets

- Division/Function (SBU): Inclusive Banking - SBL

- Department: Mortgages

- Sub-Department: Operations

- Generic Role: Customer Service Officer

- Division: Inclusive Banking - SBL

- Zone: West

- State: Maharashtra

- Region: Nashik

- Area: Nagpur

- Cluster: Akola

- PT Location:



Maharashtra

Skills

- Skill: Strategic Business Orientation

- Leadership: Through Sustainability

Qualifications

- Highest Education: Bachelor of Commerce

- Working Language: Hindi

- Answer inquiries via phone, live chat, email, or social media.

- Resolve complaints and troubleshoot issues with patience and empathy.

- Process transactions including orders, refunds, exchanges, and account updates.

- Document interactions accurately in internal CRM or helpdesk software.

- Escalate complex problems to senior teams or other departments when needed.

- Follow up with clients to verify complete satisfaction.

📌 Skill (India)
🏢 Equitas Micro Finance India
📍 India