– HOSPITAL RECEPTIONIST

Position: Receptionist

Department: Front Office / Administration

Location: Pulmonic A Multispeciality Hospital

Reporting To: Front Office Manager / Hospital Administrator

Job Summary The Receptionist will be responsible for managing the hospital front desk, assisting patients and attendants, handling appointments, calls, registrations, billing coordination, and maintaining smooth front-office operations.

Key Responsibilities
Welcome and assist patients, attendants, and visitors professionally.
Handle patient registration and provide accurate information regarding hospital services.
Manage OPD appointments, doctor schedules, and patient queues.
Attend and transfer incoming calls appropriately.
Guide patients regarding OPD, departments, rooms, diagnostics, pharmacy, and other services.
Coordinate with doctors, nursing staff, billing, TPA, pharmacy, and other departments.
Maintain patient records, registration details, and front-desk documentation.
Handle appointment confirmations and follow-up calls.
Assist patients with admission, discharge, and billing-related coordination when required.
Maintain confidentiality of patient and hospital information.




Handle patient queries and complaints politely and escalate issues to the concerned authority.
Maintain proper cleanliness, discipline, and skilled appearance at the reception area.
Perform other front-office duties assigned by management.

Required Skills & Qualifications
Graduate / 12th Pass with relevant hospital experience.
Previous experience in a hospital/clinic front office will be preferred.
Valuable communication and interpersonal skills.
Basic computer knowledge and MS Office skills.
Knowledge of hospital software/HMIS will be an advantage.
Hindi and English communication skills preferred.
Pleasant personality, patience, and qualified behaviour.
Ability to work in shifts as per hospital requirements.

Duty Details

Duty Hours: 8 Hours per Shift

Shift: Day / Night / Rotational as per roster

Weekly Off: As per hospital duty roster

Leaves: As per hospital policy

Key Competencies

Communication | Patient Handling | Coordination | Computer Skills | Time Management | Professional Behaviour | Teamwork

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Receptionist Ghaziabad (India)
🏢 PULMONIC A Multispecialty Hospital
📍 India