Profile: Service Desk Analyst - Voice

Designation: Technical Process Executive/Technical Process Specialist

Experience: 1+ Years

Location: Pune

Shift: Night Shift/Rotational shifts

Service Desk JD
Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
Productivity applications like Microsoft office tools.
Open to work in 24*7 and work from office setting
Analytical problem solvers who will understand issues and to resolve customer issues




Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
Being proactive and show the utmost respect for customer’s time
Positive time management, ensuring all contacts with customers add value
Work from Office

Must to adhere and non-negotiables:
Excellent in communication
Need to work on US shift timings.
Need to complete specific and dedicated training programs set by the client.
24*7 , versatile shifts
100% WFO , no hybrid

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Service Desk Analyst Raigad (India)
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