Job Purpose To manage the entire service department by ensuring high-quality repairs, customer satisfaction, workshop productivity, and compliance with Royal Enfield service standards while achieving service revenue and profitability targets.

Key Responsibilities
Manage day-to-day workshop operations.
Achieve service revenue, labour, spare parts, and customer satisfaction targets.
Supervise Service Advisors, Technicians, Wash Team, and Helpers.
Monitor workshop productivity and technician efficiency.
Ensure timely delivery of vehicles as promised.
Ensure quality repairs and adherence to Royal Enfield service procedures.
Handle customer complaints and technical escalations.
Conduct daily workshop meetings and job allocation.
Monitor workshop tools, equipment, housekeeping, and safety standards.
Ensure proper warranty claim processing.
Coordinate with Spare Parts, Sales, CRM, and Accounts departments.




Monitor technician training and skill development.
Maintain service records and submit daily, weekly, and monthly reports.
Ensure compliance with dealership SOPs and company policies.

Qualifications
Diploma or Bachelor's Degree in Mechanical/Automobile Engineering.
Technical certifications are an added advantage.

Experience
2+ years in automobile service operations.
Minimum 2 years in a workshop supervisory or managerial role.

Skills
Workshop management.
Technical diagnosis and troubleshooting.
Leadership and team management.
Customer complaint resolution.
Knowledge of DMS and workshop processes.
Planning and reporting skills.

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages
Provident Fund

Work Location: In person

📌 Service Manager Tiruchirappalli (India)
🏢 Annai Motors Royal Enfield
📍 India