Handle customer queries related to loan products, applications, repayments, and loan status.
Resolve customer queries, complaints, and escalations within the defined turnaround time (TAT).
Maintain accurate records of customer interactions, follow-ups, and case updates in the CRM system.
Verify customer information and supporting documents as per company policies.
Deliver exceptional customer service while achieving customer satisfaction and quality targets.
Stay updated on loan products, company policies, regulatory guidelines, and process changes.
Support team members by providing guidance on complex customer issues and process-related queries.
Ensure adherence to internal SOPs, compliance requirements, and quality standards.

Required Skills & Qualifications
2–3 years of experience in Customer Support,



BFSI, Lending, or Loan Processing.
Excellent verbal and written communication skills.
Strong interpersonal, analytical, and problem-solving abilities.
Valuable working knowledge of MS Office and CRM/ticketing tools.
Ability to multitask, prioritize workload, and perform effectively in a rapid-paced setting.
Customer-centric mindset with strong ownership and attention to detail.

Preferred Skills
Experience in handling customer escalations.
Knowledge of loan servicing, collections, CIBIL, and RBI guidelines will be an added advantage.

Work Location: In person

📌 Subject Matter Expert Sme Gurugram
🏢 MoneyCat
📍 Gurugram