Conduct

Video KYC Sessions
Perform live video interactions with customers to complete KYC verification
Verify customer identity through:
Face match and liveliness checks
Original document verification (PAN, Aadhaar, etc.)
Ensure clarity, professionalism, and compliance during the interaction
Customer

Identification & Authentication
Confirm customer details and
Validate information against system records and submitted documents
Document

Verification
Ensure documents shown in video are:
Original (not photocopies/screens)
Transparent and legible
Matching the customer profile
Capture images as per process requirements
Liveliness & Fraud Prevention Checks
Perform liveliness checks (e.g., customer movements, verbal confirmations)
Identify red flags such as:
Impersonation attempts
Use of fake/edited documents




Poor video integrity or suspicious behavior
Escalate suspicious cases as per AML/fraud protocols
Compliance & Regulatory Adherence
Ensure VKYC process adheres to:
RBI Video KYC guidelines
AML/KYC policies
Internal SOPs
Maintain proper audit trails and recordings
System

Updates & Documentation
Record outcomes of VKYC sessions in system
Tag cases as:
Approved
Rejected
Reopen (with reasons)
Ensure all required data points and images are captured
Customer

Experience
Provide a skilled and courteous interaction
Guide customers clearly on:
Process steps
Document display requirements
Handle queries and ensure smooth onboarding experience

Key Responsibilities:

📌 Vkyc Agent Navi Mumbai
🏢 Unity SFB
📍 Navi Mumbai