Role- Deputy City Operations Manager - Gurugram

Excellent communication skills in Hindi, English are required,

Work days: 6 days working, Weekly off: Monday (Sunday working day)

About the role:

The Deputy City Operations Head will lead city-level operations for Company, ensuring seamless functioning, client satisfaction, and profitability across all active societies. This leadership role demands robust on-ground execution, team management, cross-functional coordination, and a commitment to service excellence.
The incumbent will oversee operational delivery across residential communities using the Company's platform and its integrated hardware ecosystem — including Boom Barriers, RFID, and ANPR systems.

Job Description:-
Client Servicing & Relationship Management
● Serve as the single point of contact (SPOC) for all premium societies — RWAs, Facility Managers, and Builders.
● Ensure high client satisfaction through prompt issue resolution and proactive engagement.
● Conduct regular review meetings with societies to track SLAs, performance, and evolving requirements.




● Build and sustain long-term client relationships to ensure renewals, retention, and referrals.
● Collaborate with product and tech teams to address recurring issues or feature requests.
Operations & Execution
● Oversee all on-ground operational activities across the assigned city.
● Ensure 100% uptime and seamless functioning of the Company's ecosystem.
● Monitor SLA adherence for ticket closures, response times, and client communication.
● Maintain updated and accurate data for all societies — including visitor logs, resident databases, and vehicle lists.
● Coordinate with logistics and vendors for timely deployment, maintenance, and support services.
Team Management & Field Operations
● Lead and mentor a city-level operations team.
● Define and monitor daily visit plans, service goals, and review schedules.
● Conduct on-ground audits and surprise checks to ensure service quality and adhe

📌 Deputy City Operations Manager Gurugram
🏢 Varsal-terra Technology
📍 Gurugram