Identifying the root cause of the missed billings through deep investigations in various CRMs and fix them.
Taking an order and completing a set of control checks to ensure validity, then processing the order through to completion on the CRM and through to billing in the finance system
Working with Salespeople and the wider Revenue Operations team to resolve queries and fix any issues
Managing expectations from Salespeople, UK stakeholders, Sale order processing team and chasing them to ensure they provide updates as required.
Supporting the wider IRIS team with requests for information or ad hoc analysis
Working with teams such as Finance, Operations, Account managers and others to support with Sales information where appropriate.
Any other tasks as required by the Commercial Operations Team Leader or Commercial leadership team

Preferred Candidate Details:




Any experience of Order management or Invoice management or Sales Order processing would be desirable. (Work from Office role)
A relevant degree or higher education qualification would also be desirable.
Any experience in the Salesforce or NetSuite Platforms would be an advantage.
Excellent verbal and written communication skills.
Data analysis & quick fixing skills.
Outstanding experience in working with customers via telephone, email, and chats.
Proficiency in using remote support tools, help desk software and CRM software like Zoho, and Salesforce.
Positive knowledge in MS Excel and Power BI is an added advantage.
Quick decision-making skills.
Excellent time management and organizational skills.

📌 Walk In Billing Ops Associate Chennai (India)
🏢 IRIS KPO Resourcing
📍 India