Key Responsibilities:
Plan and assign daily service, installation, maintenance and complaint visits to technicians.
Coordinate with technicians and ensure they reach customers on time.
Track all scheduled, pending, completed and rescheduled service requests.
Monitor technician attendance, productivity and daily performance.
Coordinate with customers regarding service schedules and follow-ups.
Ensure all customer complaints and service requests are resolved within the committed timeline.
Maintain daily service records and prepare operational reports in Excel.
Identify delays or operational issues and take immediate corrective action.
Coordinate with the Sales, Customer Support and Management teams for smooth operations.




Ensure proper follow-up after service completion and maintain customer satisfaction.
Who We Are Looking ForGood communication and coordination skills.
Solid follow-up and problem-solving ability.
Comfortable handling multiple technicians and customer requests at the same time.
Valuable knowledge of MS Excel and basic computer operations.
Ability to work in a rapid-paced environment.
Prior experience in service operations, field operations, technician coordination, water purifier/RO, appliance service, or a similar industry will be preferred.

📌 Operation Manager Pune
🏢 Apsons Greentech Private
📍 Pune