Position Overview

We are seeking an experienced Network Team Lead, managing
15+ people with a minimum of 12 years of hands-on experience in enterprise
network infrastructure and service delivery. The candidate must have deep
expertise in Routing, Switching, DC Switching, Wi-Fi, Security, Load Balancers,
DNS, and Telephony and Voice solutions, coupled with solid knowledge of ITIL
processes (Incident, Change, and Problem Management). The role requires proven
ability in service delivery, reporting, people management, leadership, and team
development.

Key Responsibilities

Service Delivery & Operations

· Lead and oversee day-to-day operations of
enterprise network infrastructure (Routing, Switching, DC Switching, Wi-Fi,
Security, Load Balancers, DNS Telephony and Voice solutions).

· Drive effective execution of Incident, Problem,
and Change Management processes in ServiceNow (SNOW).

· Ensure SLAs and KPIs are met with focus on
service reliability and end user satisfaction.

· Deliver structured and meaningful reports on
incidents, outages, root cause analysis,



and performance metrics.

· Ensure high availability, performance, and
security of network services.

· Provide technical guidance and troubleshooting
expertise for complex network issues.

· Work closely with cross-functional teams to
integrate recent network technologies and solutions.

· Work with stakeholders closely to ensure
delivery of engineering projects and tasks.

· Implement best practices for service delivery in
alignment with ITIL standards.

Governance, Compliance & Reporting

· Maintain documentation, standards, and
compliance with organizational and security policies.

· Provide regular dashboards and executive reports
to leadership and stakeholders.

· Ensure governance of change requests, risk
assessments, and capacity planning.

Team & Resource Management

· Lead, mentor, and develop a team of network
engineers.

· Allocate resources effectively and manage
workloads to meet ope

📌 Associate Team Lead Hyderabad
🏢 Colruyt Group India
📍 Hyderabad