Company: House of EdTech
Location: Kolkata (Work From Office)
Salary: Up to ₹3.6 LPA Fixed + Up to ₹1.8 LPA Variable
Experience: 0–2 Years
Start Date: To Be Decided

Roles & Responsibilities
Webinar & Tech Support
Coordinate and manage live webinars, ensuring smooth execution and presenter readiness
Provide real-time technical support for audio, video, or connectivity issues
Maintain accurate attendance and feedback records
Audit webinar quality and suggest improvements
Technical Support
Troubleshoot software, platform, and connectivity issues
Maintain a knowledge base for recurring problems
Operations Support
Respond to participant queries via email and chat
Support onboarding and gather feedback for service enhancement
Data Maintenance
Update and manage participant databases, attendance, and feedback logs
Ensure data accuracy and generate reports
Collaborate with teams to resolve discrepancies
Process Improvement
Stay updated on educational technology trends
Suggest and implement workflow improvements
Participate in training and upskilling initiatives

Candidate Requirements

Required Skills




Robust written and verbal communication in English
Proficiency in MS Excel/Google Sheets and MS Word/Google Docs
Problem-solving skills, especially in technical troubleshooting

Preferred (Not Mandatory)
Basic knowledge of SQL, APIs, or AI concepts
Prior experience in operations or data management

Education
Bachelor’s degree in Business, Computer Applications, or Technology

Other
Must have a personal laptop

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:
Provident Fund

Application Question(s):
Are you open to a work-from-office role based in Salt Lake, Kolkata?
Do you have any basic knowledge of SQL, APIs, or AI tools? (Not mandatory, just a plus)
Are you open to working adaptable schedule if required during webinars or special events?
Have you ever created or worked on reports using Excel, Docs, or Sheets?
Will you be able to bring your own laptop to the office for work?
What was your most recent take-home salary?

Work Location: In person

📌 Operations And Support Executive Bidhannagar (India)
🏢 House Of Edtech
📍 India