Job Description:

We are looking for motivated individuals to join our growing team as Customer Support Associates for a leading domestic banking process. This is an excellent prospect for graduates who are fluent in Hindi and possess conversational English skills to start a career in the banking sector.

Position Overview
Role: Customer Support Associate (Voice Process)
Sector: Banking / BFSI
Shift: Day Shift / Rotational Day Shifts

Key Responsibilities
Assist customers over the phone with banking-related queries (account balance, fund transfers, card services, etc.).
Provide explicit and accurate information regarding bank products and services.
Resolve customer complaints and issues with a polite and qualified attitude.
Update customer records accurately in the internal database.
Meet daily service quality and productivity targets.

Candidate Requirements
Education: Any Graduate (Mandatory).
Language Skills:
Hindi: Fluent (Ability to explain complex terms clearly).




English: Average/Conversational (Ability to understand and speak basic sentences).
Local Language: Knowledge of the local regional language is a significant advantage.
Skills: * Good listening and communication skills.
Basic computer knowledge (Typing and MS Office).
Patient and customer-centric approach.

Perks & Benefits
Stable Career: Work with one of India’s reputable banking processes.
Training: Comprehensive product and process training provided.
Growth: Internal job posting (IJP) opportunities for career advancement.
Environment: Professional and supportive workplace culture.

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:
Provident Fund

Education:
Bachelor's (Preferred)

Language:
English (Preferred)
Hindi (Preferred)

Work Location: In person

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