We are looking for a proactive and customer-focused CRM Executive for our Ethnic Wear fashion brand. The candidate will be responsible for managing customer relationships, handling inquiries and orders, coordinating with sales and production teams, and ensuring a smooth customer experience from inquiry to delivery.

Key Responsibilities (CRM – Ethnic Wear)

Customer Relationship Management
Handle customer inquiries via calls, WhatsApp, email, and social media
Build and maintain strong relationships with retail and online customers
Resolve customer complaints and ensure timely solutions

Order Management & Follow-ups
Coordinate customer orders from booking to dispatch
Share order status, delivery timelines, and payment follow-ups with customers
Maintain accurate customer and order records

Sales & Support Coordination
Support the sales team with customer data and follow-ups
Coordinate with merchandising, production, and dispatch teams
Assist in repeat sales, upselling, and customer retention





CRM Data & Reporting
Maintain CRM software for customer database
Track customer interactions, feedback, and purchase history
Prepare daily/weekly CRM and sales reports

Brand & Customer Experience
Ensure a skilled and pleasant brand experience
Collect customer feedback on product quality, fitting, delivery, and service
Share market feedback with management and design teams

Required Skills & Qualifications
Experience: 2–4 years in CRM / customer support (fashion or retail preferred)
Excellent follow-up and coordination skills (mandatory)
Proficiency in MS Excel, WhatsApp Business, Email & basic CRM tools
Robust communication skills in English
Ability to multitask and work under deadlines

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Relationship Manager Civil Lines
🏢 ISLIE by Priya Jain
📍 Civil Lines