About Get Covered LLC

We provide cost-effective coverage with just a few clicks — satisfying residents, property managers, agencies, and distribution partners with a process that is as straightforward and touchless as possible.

About the role

You will own critical, high-volume data entry workflows that keep our customer insurance records accurate and up-to-date. You will triage resident insurance submissions arriving via e-mail, Google Sheets, and a 3rd-party digital mail system, then upload verified policy details into our internal “Get Covered” platform. Your accuracy, speed, and communication will directly impact resident satisfaction and compliance metrics across our client portfolio.

What you'll do

Give explicit answers via phone, email, or chat





Follow up on any pending support tickets

Escalate any technical issues to Get Covered’s team

Manage any cancellation and dispute requests

Assist customers with policy changes

Review current policy purchases for within our audit program

Keep detailed records of support tasks that need done and tasks that have been completed

Assist with the claims process

Perform other work-related duties as assigned

Qualifications
Prior high-volume support center experience
Phone systems (VOIP)
CRM (Salesforce, Hubspot, etc.)
Minimum of 2 years of inbound support experience

📌 Customer Support Specialist Pune (India)
🏢 Get Covered
📍 India