ORO | The Estates is looking for a friendly, skilled, and customer-focused Front Office Associate to join our team. The ideal candidate will be responsible for delivering exceptional guest service, handling front desk operations, and ensuring a smooth check-in and check-out experience.
Key Responsibilities
Welcome guests with a warm and skilled attitude.
Perform guest check-in and check-out efficiently.
Handle reservations, room allocations, and guest inquiries.
Answer phone calls and respond to emails professionally.
Coordinate with Housekeeping and other departments to ensure guest satisfaction.
Handle guest requests and resolve concerns promptly.
Maintain accurate guest records and billing.
Follow hotel SOPs and brand service standards.
Maintain the cleanliness and organization of the front desk area.
Requirements
Bachelor's degree or Diploma in Hotel Management or a related field.
0–2 years of experience in Front Office or Guest Relations.
Freshers with excellent communication skills are welcome to apply.
Good verbal and written communication in English.
Strong customer service and interpersonal skills.
Basic computer knowledge; experience with hotel PMS is an advantage.
Willingness to work rotational shifts, weekends, and holidays.
Preferred Skills
Guest handling and problem-solving
Positive attitude and professional grooming
Teamwork and communication
Time management
Multitasking
Pay: ₹20,000.00 - ₹23,000.00 per month
Advantages:
Food provided
Health insurance
Provident Fund
Work Location: In person
📌 Front Office Associate Nandi Hills (India)
🏢 SRK Constructions & Projects
📍 India
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