Responsibilities

Client Engagement & Health Guidance
Initiate and maintain regular, personalized interactions with clients, understanding their unique health needs and challenges.
Provide expert advice and support tailored to each client's specific health conditions and goals using a holistic and empathetic approach.
Encourage and motivate clients to adhere to their health plans, overcome obstacles, and celebrate progress.
Educate clients on health management strategies, lifestyle modifications, and wellness practices to promote long-term improvement.
Monitor and document client progress, adjusting plans as needed to ensure continued advancement toward health goals.

Leadership & People Management
Lead, mentor, and guide Levels 0–1 health coaches, fostering professionalism, accountability, andcollaboration.
Build a positive team culture that emphasizes learning and continuous improvement. Crisis Management
Assist clients in navigating and managing health crises, offering timely and effective support.
Manage escalated or high-risk client cases with composure and sound judgment.




Provide training to staff on crisis-handling protocols and ensure team readiness for urgentsituations.
Take decisive action in time-sensitive scenarios while maintaining client trust and safety.

Client Experience & Quality Control
Audit clientinteractions to ensure empathy, professionalism, and adherence to quality standards.
Resolve client complaintsswiftly and effectively to maintain high satisfaction and retention rates.
Ensure compliance with organizationalstandards, confidentiality protocols, and industry best practices.

Collaboration & ContinuousImprovement
Work closely with healthcare specialists and team members to ensure a coordinated approach to

Client care.
Recommend and implement operational improvements to optimize performance.
Promote adaptability, continuous learning, and skill development acrossthe team.

Pay: ₹650,000.00 - ₹1,200,000.00 per year

Advantages:
Cell phone reimbursement
Health insurance
Life insurance
Provident Fund

Work Location: Hybrid remote in Chennai, Tamil Nadu (Chennai, Chennai District)

📌 Senior Client Relationship And Escalations Manager Night Shift Chennai
🏢 Amura Health
📍 Chennai