Roles & Responsibilities
Supervise all front desk activities, including reception, call management, guest handling and visitor management.
Ensure efficient check-in/check-out processes for guests and visitors.
Monitor appointment scheduling and ensure the reception area is well maintained.
Train and manage front desk associates, assign tasks and monitor performance.
Handle any kind of escalations with composure and qualified manner.
Ensure smooth communication between guests, staff and management.
Maintain visitor’s logs, access control and security protocols.
Prepare periodic reports on front desk operations and service quality.
Ensure compliance aligned with organizational policies, safety and confidentiality standards.

Key Skills
Solid leadership, organizational and communication skills.
Proficiency in MS Office.
Ability to handle pressure, multitask and resolve issues effectively.
Skilled appearance, courteous and customer service-oriented mindset.

Qualification & Experience
Graduate in Hospitality Management /Business Administration/ related field
7+ years of experience in front office /customer service/administrative role.

📌 Manager Front Desk Delhi (India)
🏢 JM Jain
📍 India