Job Description – Front Office Manager

Position: Front Office Manager

Department: Front Office

Reports To: General Manager / Operations Manager

Key Responsibilities:
Manage the daily operations of the Front Office department.
Supervise, train, and motivate front office staff.
Ensure smooth check-in and check-out procedures.
Maintain high standards of guest service and satisfaction.
Handle guest complaints and resolve issues promptly.
Prepare staff duty rosters and monitor attendance.
Coordinate with Housekeeping, F&B;, Maintenance, and other departments.
Monitor room availability, occupancy, and room revenue.
Ensure accurate billing, cash handling, and daily reports.
Maintain front office records and documentation.
Ensure compliance with hotel policies and SOPs.
Monitor staff grooming, discipline, and performance.
Assist in recruitment, induction, and performance evaluations.
Prepare daily, weekly, and monthly operational reports.




Ensure safety, security, and confidentiality of guest information.

Qualifications:
Bachelor's degree or Diploma in Hotel Management (preferred).
Minimum 3–5 years of Front Office experience, including supervisory experience.
Robust leadership and communication skills.
Knowledge of PMS software (IDS, Opera, or similar).
Good problem-solving and guest-handling skills.
Ability to work adaptable shifts, including weekends and holidays.

Job Types: Full-time, Part time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Perks:
Food provided
Health insurance
Paid sick time

Education:
Bachelor's (Preferred)

Language:
English, Malayalam (Preferred)

Location:
Ernakulam, Kerala (Preferred)

Work Location: In person

📌 Front Office Manager Kochi (India)
🏢 The classik fort hotel
📍 India