BPO Team Leader

Location: Chennai, Tamil Nadu
Industry: BPO / Customer Support
Experience: 0–6 years
Salary: ₹25,000–₹35,000 per month (based on experience)
Employment Type: Full time, In office

Job Summary

We are hiring a BPO Team Leader to manage a team of customer support or telecalling associates, monitor performance and ensure process targets and quality standards are achieved.

Key Responsibilities
Supervise and mentor a team of voice or telecalling associates.
Monitor daily call quality, productivity and schedule adherence.
Conduct floor coaching and performance feedback sessions.
Prepare and present daily and weekly team performance reports.
Handle escalated customer issues beyond associate level.
Support recruitment, training and onboarding of new associates.




Ensure process compliance and achievement of SLA targets.
Coordinate with the operations manager on process improvements.

Requirements
Any Graduate with experience in a BPO or call-centre environment.
Minimum 2 years of experience handling a team.
Strong communication, coaching and people-management skills.
Good understanding of call-centre metrics such as AHT, SLA and CSAT.
Proficiency in MS Excel for reporting.
Ability to work under pressure and in rotational shifts.

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:
Provident Fund

Work Location: In person

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