Front Office Executive – Job Description

Position: Front Office Executive

Department: Front Office / Reception

Industry: Hospital / Hospitality

Job Summary

The Front Office Executive is responsible for managing reception activities, handling patient/guest interactions, maintaining smooth communication, and ensuring a welcoming and professional setting at the front desk.

Key Responsibilities
Greet and welcome patients, visitors, or guests professionally.
Handle registrations, appointments, and enquiries.
Answer phone calls and direct them to concerned departments.
Maintain records, reports, and front desk documentation.
Coordinate with doctors, nursing staff, and other departments.
Manage billing support and basic administrative tasks.
Ensure cleanliness and professional appearance of front office area.
Handle complaints or queries politely and escalate when required.
Maintain confidentiality of patient/guest information.

Required Skills
Positive communication skills (English + local language preferred).




Polite and professional behaviour.
Basic computer knowledge (MS Office / Hospital software).
Customer service orientation.
Ability to multitask and handle pressure.
Good grooming and presentation.

Education Qualification
Diploma / Degree in Hospitality Management, Hotel Management, or related field OR
Any Graduation with good communication skills.

Experience Requirement
Freshers with hospitality training can apply.
0–2 years experience in front office, reception, hospital, hotel, or customer service preferred.

Preferred Background
Experience in hospital, hotel, clinic, or hospitality industry.
Knowledge of patient handling or guest service standards.

Work Environment
Rotational shifts may be required.
Professional grooming and uniform compliance mandatory.

Job Types: Full time, Fresher

Pay: ₹9,256.41 - ₹26,875.91 per month

Work Location: In person

📌 Front Desk Receptionist And Front Office Mahalakshmi Layout (India)
🏢 SANJEEVINI HOSPITAL
📍 India