We are looking for a smart, presentable, and customer-focused Guest Relationship Executive (GRE) to enhance the overall guest experience at our restaurant/restro bar. The candidate will be responsible for welcoming guests, handling reservations, managing customer feedback, and ensuring excellent hospitality standards.
Key Responsibilities:
Welcome and greet guests in a qualified and friendly manner.
Manage table reservations and coordinate seating arrangements.
Ensure smooth guest handling during peak hours.
Build positive relationships with guests and ensure repeat visits.
Handle guest queries, complaints, and feedback politely and efficiently.
Coordinate with service and kitchen teams for seamless guest experience.
Assist in birthday celebrations, special occasions, and VIP guest handling.
Maintain guest database and collect customer feedback/reviews.
Promote ongoing offers, events, and memberships to guests.
Ensure lobby/reception area is clean and presentable at all times.
Support social media/influencer guest visits whenever required.