Single point of contact for key customers / sales team.
Manage import pricing and quotations.
Coordinate with overseas agents, carriers, and operations teams.
Monitor service delivery and customer satisfaction.
Handle escalations and resolve customer concerns.
Identify prospects for additional business and cross-selling.
Ensure pricing consistency and profitability.
Can acts as the first level of escalation and customer interface,
Practical knowledge on export documentation (SI/form 13 etc.)
📌 Senior Executive Key Accounts Mumbai
🏢 ExG
📍 Mumbai