Role & responsibilities

We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will have experience in the Banking or NBFC sector and will be responsible for managing customer interactions across inbound and outbound channels. This role requires solid communication skills, problem-solving ability, and a customer-first mindset to ensure a seamless service experience.

Key Responsibilities:
Handle inbound and outbound customer interactions via calls, emails, and other communication channels
Address customer queries, concerns, and requests in a timely and professional manner
Manage minor issues independently and escalate complex cases to the relevant internal departments
Coordinate with internal teams (operations, collections, underwriting, etc.) to resolve customer concerns efficiently
Ensure accurate and timely documentation of all customer interactions in the system




Follow up with customers to ensure closure of queries and satisfaction
Maintain a high level of service quality and adherence to SLAs
Identify recurring issues and share feedback with the team for process improvement

Key Requirements:
1.5 - 3 years of experience in Customer Support within Banking / NBFC / Financial Services
Solid verbal and written communication skills
Ability to handle high call volumes and multitask effectively
Valuable understanding of financial products (loans, credit, etc.) is an added advantage
Strong problem-solving and conflict resolution skills
Proficiency in MS Office and CRM tools

Key Competencies:
Customer-centric approach
Effective communication & active listening
Patience and empathy
Attention to detail
Ability to work in a fast-paced environment
Team collaboration

📌 Customer Support Executive Mumbai (India)
🏢 Aerem
📍 India