Job Title: Operations Executive

Experience Required: 6 months - 5 years

Location: Noida

Working Days: Monday-Friday

Working Mode: Work From Office

Notice Period: 15 days or Less

Shift Timing: 4:30 AM 1:30 PM (Australian Shift)

Key Responsibilities
Manage a high volume of inbound and outbound calls with a friendly and qualified demeanor.
Resolve customer issues promptly and accurately by identifying solutions and appropriate responses.
Provide information about products or services, taking orders, and processing returns.
Follow up on customer inquiries to ensure their needs are met.
Document all call information, interactions, and steps taken in detailed records.
Collaborate with team members to improve processes and ensure high customer satisfaction.
Handle customer complaints,



provide appropriate solutions and alternatives within the time limits.
Represent the company in a courteous and qualified manner during all customer interactions.

Preferred Qualifications
High school diploma or equivalent; college degree preferred.
Proven customer service experience, preferably in a BPO setting.
Excellent communication and interpersonal skills.
Ability to multi-task, prioritize, and manage time effectively.

What we offer?

• Immense opportunities for growth, personal development & career opportunities.

• Fixed working hours.

• Five days working

• Medical Perks

• Free meal facility

📌 International Operations Australian Shift Noida (India)
🏢 Broadway Infotech
📍 India