Roles & Responsibilities:
Primary Point of Contact (POC): Act as the central liaison between customers, Relationship Managers (RMs), and the Customer Service team.
Customer Retention: Proactively engage with at-risk customers to identify pain points and deploy strategic retention strategies.
Borrower Evaluation & Risk Review: Analyze client profiles, payment histories, and financial health to evaluate creditworthiness and risk profiles.
Feedback Loop: Provide critical insights from customer feedback to product and service teams to improve retention.

Requirements & Qualifications:
Education: Bachelors degree in Finance, Business, or a related field (Targeting 2025/2026 graduates).
Skills: Solid analytical capabilities with exceptional communication, negotiation, and problem-solving skills.
Location: Andheri East, Mumbai.
Compensation: INR 2.40 – 3.00 LPA (Depends on your interview performance).
Selection Process: Online interview followed by in-person interview.

📌 Customer Retention Executive Mumbai
🏢 Incred
📍 Mumbai