The ideal candidate must possess solid communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. The candidate must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

Role and responsibilities:
Administer and control end to end physical security operations identify & minimize potential challenges and shortcomings.
Administer and control end to end facility Management identify & minimize potential challenges and shortcomings to ensure maximum employee satisfaction. This will cover HK/Reception/OB/PB, Repair & Maintenance / AMC, Admin desk, Client Visit, Courier / Mail Management.
Assist in end to end RFP process for all the areas across along with various related documentation in terms ofcontracting, NDA, necessary training etc.
Attend MTM, QBRs with internal customers, weekly Admin call, weekly CCTV footage observations of security,



Admin Open House maintain a tracker of all observations and track closure of eta bound action items to improve/attain customer delight and provide better work setting to employees.
Ensure end to end Client/Compliance/Process/Certification Audits, BCP activities, Fire Drill
Timely closure of requests raised in Admin desk tool, Incidents & Accidentsetc. to attain/achieve conformity to SLA with customers.
Demonstrate himself as a team player with good inter personal skills and communication skills.
SLA and metrics based reporting and management of services to internal customer.
Handling process deliverables viz. bills processing, snag list processing, AMC servicing schedules, facility reports, client visits
Detailed attention to client visits and seamless arrangements on request

Technical and Functional Skills
Bachelor's degree with 3+ years of experience.
Excellent communication and organizational skills
Flexibility to work in 24x7 shifts
Experience in Facility Management, Vendor Management, invoice processing, reports
Valuable computer skills with command over MS office
Effective written communication with an ability to prepare metrics
Public speaking skills

📌 Associate Process Manager Sahibzada Ajit Singh Nagar (India)
🏢 eClerx Investments
📍 India