Job Description : Customer Care Executive

Identify high transacting customers and reduce the transactions of these customers.
Identify Depleting customers and control them
Reduce or improve on Band 1 and Band 2 Customers
Reduce Band 1 and Band 2 Txns
Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors
Cash balancing and Cash bundling
Processing of Retail FX postings / Gold sales/Pre Paid Cards
Issuance of DD/ MC (within prescribed TAT)
Executing of funds transfer/ FD closure / Account Closure
Processing of Salary Uploads
Custodian for teller box
Custodian for cheque drop boxes
Ensure error free transactions of receipts & payments.
Retail FX transactions processing.
Vault Custodian
Ensure highest level of customer service.
Ensure that outward clearing process is adhered to.
ATM custodian.
Identification of counterfeit cash and ensure adherence of process laid down by the bank




Identification and Closure of TOD accounts on regular basis
Identification and Closure of High Cheque return customers beyond the threshold.
Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of AQB etc.
Report for any suspicious transactions (also maintain the AML register)
Reporting of suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register, as per the required format and filing them
Proper house keeping, upkeep, etc
Ensure quality customer service is delivered
Recording complaints as per the specified process
Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area
Generate leads for Banks product with the emphasis on the foll:

📌 Hdfc Bank Ankleshwar (India)
🏢 HDFC Bank
📍 India