Client Success Manager – Finance Shared Services

Location : Mumba
iLevel : General Manage
rExperience : 10–15 Year
sCTC : Up to ₹50 LP

A
Employment Typ e: Full-ti
meReporting T o: Senior Leadership – Service Delivery / Finance Shared Servic
esRole Overvi
ewWe are looking for an experienced Client Success Manag er to serve as the key interface between our Finance Shared Services organization and client finance leadersh i
p.Positioned at the General Manager lev el, this role will be responsible for ensuring exceptional client experience and service delivery across Finance & Accounting operations. The incumbent will act as an embedded finance partn er, working closely with senior client stakeholders to ensure delivery consistently meets or exceeds agreed SLAs, KPIs, and business expectation
s.The ideal candidate will combine robust Finance & Accounting operations expertise, client relationship management, commercial acumen, and service delivery leadersh i
p.Key Responsibiliti
es1. Client Success & Relationship Manageme




- ntAct as the single point of accountability for client succe ss across Finance Shared Services engagement
- s.Build and maintain trusted relationships with senior stakeholders including CFOs, Finance Controllers, Shared Services Heads, and Business Leade r
- s.Understand client business priorities and translate them into effective service delivery strategie
- s.Serve as the primary organizational representative at the client site, ensuring a high level of professionalism and stakeholder engagemen

t.2. Finance & Accounting Service Delive
- ryOwn end-to-end Finance & Accounting service delivery across multiple process towers and Centers of Excellenc
- e.Oversee processes includin
- g:P2P – Procure to P
- ayO2C – Order to Ca
- shR2R – Record to Repo
- rtTaxati
- onEnsure delivery performance is aligned with contractual commitments, client expectations, and operational standard
- s.Partner with internal delivery teams to address performance gaps and dri

📌 Customer Success Manager (India)
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 India