Minimum eligibility:
Education: Graduation is Mandatory (No B.Tech /B.E/BSC)
Experience: Fresher/Experience (For Btech 1 year experience is mandatory
Shifts: UK Shifts (Rotational)

Roles and responsibilities:
Manage large amounts of incoming phone calls
Address customer complaints, research customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Escalate customer service issues, if required
Update and process information accurately into the case management system(s)

and spreadsheets
Provide support to other teams tasked with resolving complex issues
Explicit Communication - during all conversations with customers over the phone or email, use English that delivers information and solutions in an easy manner as customers will be calling from the across the world
Follow communication procedures, guidelines, and policies8) Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers.



Treats all customers with empathy and respect and consideration
Teamwork consistently work together, trust in each other, engage in constructive conversations for the good of the group
Perform non-phone tasks whenever required - mailing, printing, copying,

filing, report preparation, job aids

Qualifications:
Excellent in written and verbal English communication
Robust phone contact handling skills, email writing skills and active listening
Valuable problem-solving skills
Professional & courteous in speaking and writing
Ability to analyse data and diagnose the issue
Ability to multi-task, work through multiple system for diagnosis, prioritize, and manage time effectively
Ability to liaise with customers at all levels
Ability to handle and resolve complex customer calls
MS Office Skills: Word, Excel, Outlook, Teams, PowerPoint, SharePoint.

📌 Customer Support Executive Voice Process Gurugram (India)
🏢 First Source
📍 India