Knowledge, Skills & Ability:
Knowledge of the US Mortgage Industry with Mortgage underwriting experience
Knowledge of different types of mortgage and its functioning and ability to read various origination documents
Positive communication skills (Written and Verbal) are required to understand and communicate with the vendors/clients
Robust Customer Service Skills, Negotiations Skills and Leadership skills required
Detail Oriented with good analytical skills and the ability to make decisions based on the situation
Ability to analyze the numbers and reconcile the data if required as per requirements.
Experience with reporting and analysis
Good email etiquette
Ability to handle and accomplish multiple tasks and resolve
Experience working in a team-oriented, collaborative setting
Should be able to effectively use a computer and be competent with MS office applications

Responsibilities :




Supervise and lead a group associates to meet all SLAs relative to any and all functions in the Mortgage underwriting area (Supervision of workflows and work queues).

Experience in Income calculation, 4c's and well versed about underwriting process.
Maintain daily, weekly and monthly production reports
Coordinate activities of the department with the manager to include work flow monitoring, process improvement, training, reporting and special projects
Provide recommendations for strategies and process improvements to add value to teams and clients
Coordinate with other internal support teams to ensure seamless production by the operations team
Provide resolutions to complex escalated queries and complaints from external and internal customers
Must lead, coach, motivate and develop associates to deliver high quality reports to the clients to achieve or exceed set operational targets
Monitor and evaluate staff performance, attendance, also generate reports as necessary

📌 Manager, Underwriting Live Underwriting Bengaluru
🏢 First Source
📍 Bengaluru