Key Responsibilities:
Respond to cases generated by the Fraud Management System (FMS) and investigate suspicious activities.
Address internal and external information requests within agreed service levels and escalate issues where necessary.
Analyze data to identify emerging fraud trends, patterns, and threats.
Support fraud awareness training across departments and stay updated on industry trends.
Review internal processes to ensure they remain effective against evolving fraud tactics.
Work rotational shifts, including evenings and weekends, to ensure continuous support for business needs.

Key Skills & Experience:
2+ years of experience in fraud investigation, preferably within the communications industry.
Robust knowledge of fraud prevention strategies and Sky's products and services.
Ability to work under pressure, meet deadlines, and ensure accuracy in real-time decisions.
Proactive, self-motivated, and proficient in Microsoft Office with a keen interest in process improvement.
Robust attention to detail and a explicit investigative mindset to identify root causes of fraud.
High personal integrity and professionalism when dealing with sensitive information.

📌 Firstsource Is Hiring Fraud Investigator Bengaluru
🏢 First Source
📍 Bengaluru