Job Title: ServiceNow SAM (Software Asset Management) Consultant

Experience: 35 Years

Location - Hyderabad/Delhi/Mumbai/Bengaluru/Chennai

Key Responsibilities
Gather business requirements and conduct stakeholder workshops.
Implement and configure ServiceNow SAM Pro including software models, entitlements, licensing, contracts, reclamation, and compliance.
Configure workflows, Flow Designer, Business Rules, UI Policies, and Notifications.
Integrate ServiceNow with Discovery, CMDB, and enterprise systems.
Manage software normalization, license compliance, software inventory, and optimization.
Develop dashboards, compliance reports, and KPI reports.
Support testing (SIT/UAT), deployment, documentation, and production rollout.
Collaborate with business users, architects, infrastructure teams, vendors, and project managers.

Required Skills
Robust experience with ServiceNow SAM Pro implementation and configuration.
Knowledge of Software Asset Management lifecycle, licensing, compliance,



normalization, reclamation, and optimization.
Experience with CMDB, Discovery, Integrations, Flow Designer, Business Rules, and Agile/Scrum.
Excellent analytical, documentation, communication, and stakeholder management skills.

Mandatory Experience
3–5 years of ServiceNow implementation experience.
Minimum 2 end-to-end ServiceNow SAM Pro implementations.
Hands-on experience with software normalization, license compliance, CMDB, Discovery, integrations, UAT, and production support.

Preferred Certifications
ServiceNow CSA
CIS-SAM
CAD (Preferred)
ITIL Foundation

Preferred Qualifications
Bachelor's degree in Computer Science, IT, Engineering, or related field.
Experience with global implementation projects.
Knowledge of major software licensing (Microsoft, Oracle, IBM, Adobe, SAP, VMware, etc.).

📌 Servicenow Sam Hyderabad
🏢 gen Z Solutions
📍 Hyderabad