Location: Mumbai Experience: 5–10+ Years Industry: Air Freight Forwarding / Airline Cargo / Logistics Employment Type: Full-Time Job Summary We are looking for an experienced Sales & Operations Manager – Air Freight with strong exposure to Air Freight Forwarding, Airline Cargo Operations, Cargo Sales, and Business Development . The candidate will be responsible for business development, customer acquisition, sales growth, key account management, and end-to-end air freight operations . The ideal candidate should have a strong network within the air cargo industry, including freight forwarders, airlines, GSAs, exporters, importers, CHA/customs brokers, consolidators, and logistics stakeholders .

The role requires a commercially focused professional who can independently generate business while ensuring smooth, timely, and profitable execution of air freight shipments.

Key Responsibilities · Develop and execute sales strategies to grow the company's air freight business in Mumbai and other key markets . · Build and maintain strong relationships with airlines, GSAs, freight forwarding agents, CHA/customs brokers, airport cargo terminals, and other industry stakeholders . · Identify potential customers and convert leads into long-term business relationships. · Manage air freight sales enquiries, quotations, negotiations, and commercial proposals . · Negotiate competitive rates and space commitments with airlines, GSAs, and service providers. · Monitor airline capacity, market freight rates, routing options, and transit times. · Achieve assigned monthly and annual sales, revenue, tonnage, and profitability targets . · Manage and grow existing customer accounts through regular engagement and service improvement. · Oversee end-to-end air freight operations from booking through final delivery. · Coordinate with airlines, airport cargo terminals, transporters, CHA, customs brokers, and internal operations teams. · Ensure timely cargo booking, acceptance, documentation, customs coordination, uplift, transit, and delivery. · Monitor shipment status and proactively manage delays, offloads, short shipments, documentation discrepancies, and operational issues.



· Ensure proper preparation and handling of AWB, MAWB, HAWB, manifests, invoices, packing lists, and related shipping documents . · Coordinate handling of urgent, time-sensitive, valuable, project, or special cargo shipments. · Ensure operational compliance with airline, airport, customs, security, and regulatory requirements. · Supervise and guide sales and operations team members where applicable. · Maintain sales pipeline, customer records, quotation data, booking reports, and operational MIS. · Coordinate with finance and customers for payment terms, credit control, and outstanding collection. · Monitor profitability shipment-wise and customer-wise to ensure healthy margins. · Handle customer escalations and ensure high levels of service quality and customer satisfaction. · Track competitor activities, market developments, airline rate trends, and new commercial opportunities. · Provide regular sales and operations reports to senior management.

Candidate

Profile · Minimum 10+ years of relevant experience in Air Freight Forwarding, Airline Cargo, GSA, Freight Consolidation, or Logistics. · Strong practical knowledge of air export and import freight forwarding operations . · Proven track record in air cargo sales, customer acquisition, and business development . · Strong existing network in the Mumbai air cargo and freight forwarding market will be highly preferred. · Good relationships with airlines, GSAs, freight forwarders, exporters, importers, CHA/customs agents, and logistics companies . · Strong understanding of airline cargo pricing, chargeable weight, routing, transit time, capacity management, and freight negotiations. · Knowledge of AWB, MAWB, HAWB, customs documentation, airport cargo procedures, and shipment execution .



· Ability to independently manage both sales and operations functions . · Strong commercial, negotiation, and relationship management skills. · Ability to manage teams, priorities, and urgent operational situations. · Excellent communication and customer-handling abilities. · Strong problem-solving and decision-making skills. · Good working knowledge of MS Excel, Word, email, CRM, and logistics/freight management systems .

Key Skills Air Freight Forwarding | Airline Cargo | Air Cargo Sales | Business Development | Customer Acquisition | Key Account Management | Air Export | Air Import | Freight Rate Negotiation | Airline Coordination | GSA Coordination | CHA Coordination | AWB / MAWB / HAWB | Cargo Operations | Team Management | Revenue Growth | Profitability Management Key Performance Indicators The candidate's performance will be evaluated based on: · New customer acquisition. · Monthly and annual sales revenue. · Air cargo tonnage handled. · Gross profit and shipment profitability. · Growth of existing customer accounts. · Number and value of new business opportunities developed. · Airline rate competitiveness. · Shipment execution and operational service levels. · Customer retention and satisfaction. · Outstanding payment and credit management. · Development of new trade lanes and airline relationships.

Preferred Background

Preference will be given to candidates currently working or having significant experience with: · Air Freight Forwarding Companies · Airline Cargo Departments · Cargo GSAs · Freight Consolidators · International Logistics Companies · Airport Cargo Operations · CHA / Customs Brokerage Companies · Air Cargo Sales and Business Development Teams Role Objective The Sales & Operations Manager – Air Freight will play a key role in expanding the company's presence in the Mumbai air cargo market by combining robust industry relationships, commercial expertise, sales leadership, and operational excellence to develop a sustainable and profitable air freight business.

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📌 Sales & Operations Manager – Air Freight (Mumbai)
🏢 Sentro Group
📍 Mumbai