Company Overview

Prism Industrial Systems is one of India’s leading pharmaceutical machinery manufacturers, headquartered in Ahmedabad, Gujarat. Established in 2004, the company designs, manufactures, and exports a comprehensive range of process equipment for the pharmaceutical, nutraceutical, chemical, and food industries. With over 1,000 machines installed across 65+ countries, a 10,000 m² manufacturing facility, and 800+ global clients, Prism Pharma operates across design engineering, precision manufacturing, quality assurance, sales, and after-sales service functions — requiring a diverse workforce of engineers, skilled tradespeople, sales professionals, and corporate staff.

Role Summary The Sales Coordinator – Domestic Sales will support the Domestic Sales team by managing quotation preparation, customer follow-ups, and sales documentation. Reporting to the Domestic Sales Head, this role is central to reducing customer response time and ensuring a smooth flow of information between customers, the sales team, and internal departments such as Design, Production, Purchase, and Accounts.

The ideal candidate is a detail-oriented, customer-focused professional with strong coordination skills who can manage multiple inquiries at once, maintain accurate records, and keep the sales process moving without delay. This is an execution-focused role that requires discipline, responsiveness, and close collaboration with Sales Engineers and internal stakeholders.

Key Responsibilities

Quotation Preparation & Coordination

- Prepare, review, and submit techno-commercial quotations to customers in coordination with the sales team.
- Coordinate with Sales Engineers to obtain technical information and ensure timely quotation submission.
- Ensure all sales documentation is complete, accurate, and properly archived.





Customer Follow-up & Communication

- Follow up with customers through email and telephone for quotations, pending requirements, and order status.
- Respond promptly to customer queries and escalate critical issues to the Sales Manager.
- Maintain accurate customer records, inquiry status, and communication history in the current system.

CRM & Sales Documentation

- Maintain and update CRM records with complete inquiry, quotation, and communication details.
- Prepare and maintain inquiry, quotation, follow-up, and order tracking reports.
- Ensure sales documentation and customer correspondence are accurate and properly filed.

Interdepartmental Coordination

- Coordinate with internal departments (Design, Production, Purchase, and Accounts) for information required during the sales process.
- Support the domestic sales team in day-to-day administrative and coordination activities.
- Ensure timely coordination with internal departments to avoid quotation and order processing delays.

Reporting & MIS

- Assist in preparing monthly sales reports, MIS, and performance dashboards.
- Track and report pending inquiries, overdue follow-ups, and quotation turnaround time.

Key Performance Indicators (KPIs)

- Quotation turnaround time (TAT).
- Percentage of quotations submitted within the target timeline.
- Customer follow-up completion rate.
- CRM data accuracy and timely updates.
- Number of pending inquiries and overdue follow-ups.




- Customer response time to inquiries.
- Sales documentation accuracy (minimum errors/rework).
- Support provided to the sales team resulting in improved quotation conversion rate.

Qualifications & Requirements

Experience

- 1 – 4 years of experience in sales coordination, sales support, or a related administrative role.
- Experience in any industry is acceptable; experience in B2B industrial sales support or engineering/manufacturing companies is preferred.

Education

- Graduation in any discipline.

Technical Skills

- Good working knowledge of computers and Microsoft Office applications (Excel, Word, PowerPoint, and Outlook).
- Ability to prepare and maintain quotations, sales documentation, and reports.
- Documentation management and record keeping.
- Professional email drafting and business correspondence.
- Basic knowledge of CRM software will be an added advantage.

Core Competencies

- Valuable verbal and written communication skills in Hindi and English.
- Robust organisational and time management skills.
- Customer-centric approach.
- Attention to detail and accuracy.
- Ability to prioritise multiple tasks.
- Teamwork and interdepartmental coordination.
- Problem-solving and proactive follow-up skills.
- Ability to work under pressure and meet deadlines.

Language Requirements

- English – Fluent (written and verbal).
- Hindi – Fluent (verbal).
- Gujarati – Preferred for effective communication with domestic customers and internal teams.

Working Conditions

- Shift: General Shift.
- Travel: Not required for this role.
- Physical Requirements: None.
- Probation Period: As per company policy.

Contact Details

Contact: Neethu Narambrath

Email: [email protected]

Phone: +91 6282-377780

📌 Sales Coordinator (Ahmedabad)
🏢 Nvistra Human Capital Advisory
📍 Ahmedabad