This job is provided by apna.co Location: Hyderabad

Department: Customer Experience / Clinic Operations

Reporting To: Assistant Store Manager

Employment Type: Full-time

Working Hours: Rotational shifts (10 AM – 7 PM / 1 PM – 10 PM), 6 days a week

About the RoleIf you come from a retail/store background and enjoy interacting with customers, this role is for you.

As a Hair Coach, you will be the frontline face of Traya Experience Centers, responsible for delivering a premium in-store experience, building trust with customers, and guiding them through their hair care journey.

This role is a mix of customer service, consultation support, and relationship management—similar to how you would engage, guide, and retain customers in a retail store environment.

What You’ll Do (Retail + Customer Experience Focus)Customer Interaction & In-store Experience:

Welcome walk-in customers and ensure a warm, personalized experience

Understand customer concerns and guide them through consultations

Consultative Approach

Explain Traya’s treatment journey in a simple and relatable way

Assist customers in understanding doctor recommendations and product usage

Customer Retention & Relationship Building

Build long-term relationships with customers

Motivate them to stay consistent with their treatment plans

Drive repeat visits and product reorders

Follow-ups & Engagement

Conduct regular follow-ups (calls/WhatsApp)





Track customer progress and ensure satisfaction

Handling Concerns & Objections

Address customer queries around usage, results, or concerns

Provide reassurance and escalate to doctors when required

Store Operations & Ownership

Maintain store hygiene, product display, and inventory checks

Ensure smooth day-to-day clinic/store operations

Customer Advocacy

Encourage reviews, feedback, and testimonials

Deliver a High-quality Experience That Customers Talk About

Who Should ApplyAny Graduates

Experience in retail stores, salons, wellness centers, or customer-facing roles

1–3 years of experience in customer handling / sales / service roles

Strong communication skills (English, Hindi + local language)

A people-first mindset with empathy and patience

Comfortable with targets, customer engagement, and follow-ups

Basic comfort with digital tools (CRM, WhatsApp, etc.)

What We OfferOpportunity to transition from retail/store roles to a rapid-growing health-tech brand

Exposure to consultative selling and customer experience roles

Structured training and onboarding

Competitive salary with performance incentives

Clear growth path within clinic operations and customer experience

What Success Looks Like in This Role High customer satisfaction and engagement

Strong repeat customer base

Consistency in treatment adherence

Positive customer feedback and reviews

📌 Retail Sales Executive (Hyderabad)
🏢 Traya
📍 Hyderabad