4) Key Result Areas:

Key Result Areas

Supporting Actions

Achieve Revenue Targets

- Generate Revenue for EDME & achieve assigned OD targets by Maintaining penetration, new channel acquisition, increasing Average Ticket Size and renewal retention targets
- Call periodic meetings with the dealerships (Dealer Principle/ Insurance/sales/workshop Teams) and insurers for critical issue resolution, engagement and review.
- Circulate and initiate dialogues around dealer performance MIS to all the dealers and sales heads for tracking regions of growth/ de-growth and partners’ profitability.

Dealership Relationship Management
- Maintain effective & value adding relationships with all stakeholders.
- Create win-win situations for all business stakeholders.
- Ensure timely MISP fees disbursement to dealer partners.
- Periodically Visit dealership sites, workshops and maintain formal as well as informal network with them.
- Resolve dealer queries, B2B partner queries and escalate issues to the Regional Head / Program Manager B2B, as & when required.
- Coordinate & maintain relations with the insurers to ensure smooth and hassle free claim settlements.




- Take feedback from the dealerships / B2B partners on the services of EDME and that of the insurance companies to ensure end customer satisfaction and consistent improvement in the services offered by EDME.

Training
- Impart trainings on Basics of Insurance, motor insurance & regulatory guidelines to dealer sales & workshops executives.
- Training on EDME customized products and their perks to customers/dealers.
- Resolve all product & service related queries and escalate issues as & when required.

Branding & Visibility
- Maintain & Track penetration of the EDME products.
- Ensure that EDME service levels are maintained.
- solicit dealers / PARTNERs for selling insurance policies through only EDME
- Tie up with dealers for promotion of EDME products during renewal camps organized by PARTNERs

Audit & Compliance
- Ensure that Designated person is trained and updated with regulatory guidelines & changes, if any.
- Reconciliation of MISP fee payments to the dealers.
- Ensure that payment of premium is made by the dealers towards the insurance companies, within TATs. Follow-up with the insurance companies as required for clearance of payments and upload of 64 VB on the portal

📌 Relationship Manager- Retail ( Srinagar) (Patna)
🏢 EDME
📍 Patna