– Telecaller

Position: Telecaller / Patient Coordinator

Department: Front Office / Administration

Industry: Dental Healthcare

Location: Dental Clinic Pitampura

Job Summary

We are looking for a friendly, confident and professional Telecaller to handle incoming and outgoing patient calls, schedule appointments, follow up with patients and assist the clinic in maintaining good patient communication.

Key Responsibilities

* Attend and respond professionally to incoming patient calls.

- Make outbound calls to prospective and existing patients.
- Schedule, confirm and reschedule dental appointments.
- Follow up with patients regarding pending appointments and treatment plans.
- Call patients for appointment reminders and missed-appointment follow-ups.
- Explain basic information about clinic services, consultation procedures and appointment availability.
- Coordinate with dentists and front-desk staff regarding patient appointments.
- Maintain accurate records of calls, appointments and patient follow-ups.
- Handle patient queries politely and escalate clinical questions to the dentist when required.
- Inform patients about ongoing treatment packages, offers and clinic facilities as instructed.
- Encourage patients to visit the clinic for consultation when appropriate.
- Maintain patient confidentiality and follow clinic communication protocols.

Requirements





* Good communication skills in Hindi and English.

- Pleasant telephone etiquette and a patient-friendly attitude.
- Basic computer knowledge and ability to use WhatsApp, calling systems and appointment software.
- Previous experience in telecalling, healthcare, dental clinics or customer service will be preferred.
- Fresher candidates with good communication skills may also apply.
- Ability to handle multiple calls and follow-ups efficiently.

Preferred Skills

* Patient counselling and appointment conversion skills.
- Confident and polite communication.
- Good listening skills.
- Ability to handle difficult or dissatisfied patients professionally.
- Target-oriented and organized approach.
- Basic understanding of dental terminology will be an advantage.

Working Conditions

* Full time position

- Work from the dental clinic premises.
- Working hours and weekly off as per clinic policy.
- Salary will be based on experience and communication skills.

Performance Expectations

The candidate will be evaluated on:
- Number and quality of calls handled.
- Appointment bookings and confirmations.
- Patient follow-up efficiency.
- Appointment conversion and retention.
- Professionalism and patient satisfaction.
- Accuracy of patient records.

No .098912 91519

Pay: ₹9,197.20 - ₹24,532.90 per month

Work Location: In person

📌 Receptionist/Administration (Pitam Pura)
🏢 Dr Mallick dental centre
📍 Pitam Pura