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1. Role Objective

To ensure consistent product and process quality through effective inspection, quality control, QMS implementation, customer complaint handling, problem-solving, documentation, and continuous improvement while ensuring compliance with customer requirements and applicable ISO 9001 / IATF 16949 standards.

2. Key Responsibilities

A. In-Process & Final Quality Control

- Conduct inspection of incoming raw materials, in-process components, and finished products.
- Ensure products comply with drawings, specifications, control plans, SOPs, and customer requirements.
- Perform patrol inspections at different stages of production.
- Verify critical dimensions, characteristics, and process parameters.
- Use measuring instruments such as Vernier Caliper, Micrometer, Height Gauge, Bore Gauge, Gauges, and other inspection equipment.
- Identify, segregate, and control non-conforming products.
- Ensure proper identification and traceability of OK, rejected, rework, and hold material.
- Escalate major quality issues to the Quality Manager and Production team.

B. Customer Quality Management

- Handle customer complaints and quality-related communication.
- Coordinate with internal departments for containment and corrective action.
- Prepare and support 8D, CAPA, RCA, and customer complaint reports.
- Ensure timely closure of customer complaints.
- Analyze customer rejection trends and identify recurring quality problems.
- Participate in customer visits, audits, and complaint resolution activities when required.

C. QMS – Quality Management System

- Ensure effective implementation of ISO 9001 / IATF 16949 QMS requirements.
- Maintain quality procedures, SOPs, Work Instructions, Control Plans, inspection standards, and quality records.
- Support preparation and execution of Internal, Process, Product, Customer, and Certification Audits.
- Identify audit non-conformities and coordinate corrective actions.
- Follow up on CAPA / Corrective Action Reports and verify their effectiveness.
- Maintain QMS documentation and ensure proper document revision control.
- Support Management Review Meetings by providing required quality data and reports.
- Monitor quality objectives and QMS-related KPIs.




- Promote quality awareness and QMS compliance across the shop floor.

D. Rejection & COPQ Management

- Monitor daily, weekly, and monthly internal and customer rejection.
- Prepare rejection analysis and Pareto reports.
- Track Scrap, Rework, Sorting, Rejection and Customer Return costs.
- Support preparation of monthly Cost of Poor Quality (COPQ) reports.
- Identify major sources of rejection and coordinate improvement actions.
- Drive initiatives to reduce rejection and COPQ.

E. Root Cause Analysis & Continuous Improvement

- Conduct root cause analysis using:
- 5 Why
- Fishbone Diagram
- Pareto Analysis
- Why-Why Analysis

- Implement corrective and preventive actions.
- Verify effectiveness of corrective actions.
- Support Kaizen, Poka-Yoke, 5S, and process improvement activities.
- Work closely with Production, Maintenance, Purchase, and Engineering teams to resolve quality issues.

F. Supplier & Incoming Quality

- Conduct incoming inspection of raw materials and components.
- Verify supplier material against specifications and inspection standards.
- Coordinate with suppliers regarding quality problems.
- Follow up on supplier corrective actions and 8D reports.
- Maintain supplier quality records and rejection data.
- Support supplier audits and supplier quality improvement activities.

G. Documentation & Reporting

- Maintain inspection reports, rejection records, customer complaint records, CAPA, 8D, audit reports, and quality records.
- Maintain calibration records for measuring and testing equipment.
- Prepare daily, weekly, and monthly quality MIS reports.
- Maintain traceability and proper documentation of quality-related activities.
- Ensure all quality records are updated and available for audits.

H. Team Coordination & Training

- Guide and supervise Quality Inspectors, Lab Assistants, and Sorting Teams, if assigned.




- Train inspectors and shop-floor personnel on inspection methods and quality requirements.
- Ensure proper understanding of drawings, specifications, Control Plans, and Work Instructions.
- Promote quality awareness and discipline among production employees.
- Coordinate with Production and other departments for timely resolution of quality issues.

3. Key Skills & Competencies

- Strong knowledge of Quality Control & Quality Assurance
- Knowledge of ISO 9001 / IATF 16949
- Knowledge of QMS documentation and Internal Audits
- Knowledge of 8D, CAPA, RCA, 5 Why, Fishbone & Pareto
- Basic knowledge of PPAP, FMEA, SPC, MSA and Control Plan
- Ability to read Engineering Drawings and GD&T;
- Knowledge of measuring instruments and inspection techniques
- Knowledge of automobile component / engineering manufacturing processes
- Good analytical and problem-solving skills
- Good communication and coordination skills
- Proficiency in MS Excel and quality reporting

4. Key Performance Indicators (KPIs)

- Reduction in internal rejection
- Reduction in customer complaints
- On-time customer complaint closure
- Reduction in COPQ
- Improvement in First Pass Yield (FPY)
- Audit compliance and timely closure of NCs
- Effectiveness of CAPA / corrective actions
- Improvement in supplier quality
- Accuracy and timely completion of inspection reports
- QMS compliance and documentation effectiveness

5. Educational Qualification

Preferred Qualification:

Diploma / BE Mechanical / Production / Metallurgy or Science Graduate with strong practical inspection and quality-control experience.

6. Experience

3–7 years of relevant experience in any of the following industries:

- Fasteners
- Forging
- Automobile Components
- Machining
- Metal Processing
- Engineering Manufacturing

Candidates with solid experience in QMS + QA/QC + Customer Quality + IATF 16949 will be preferred.

7. Compensation

Salary Budget: ₹40,000 – ₹50,000 per month

Preferred Candidate Profile:

A quality professional with strong hands-on experience in QA/QC, QMS, customer complaints, inspection, RCA, 8D/CAPA, audit handling, rejection analysis, and continuous improvement in an automotive or engineering manufacturing environment

📌 Quality Officer (Aurangabad)
🏢 Narshimha Jobs u0026 Placement
📍 Aurangabad