This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Summary To manage the relationship between In-country, CMF, CSG and the business units as well as between other team members within TB CASH OPS • To co-ordinate with respective In-country, IMO teams and ensure that all activities are completed as per agreed Service Level Agreement. • Ensure there are NIL exceptions/Customer complaints. • To handle requests of CCIB and WRB clients in channels platform • Understand the importance of the client request and allocate the work accordingly on FIFO model. • To be highly vigilant before approving any requests • Strictly following the DOI's and bring into LM's notice in case of deviations. • To maintain high quality in capturing details as per the request received in TP systems (wherever applicable) and driving the same across the team. • To ensure error free work with no operating losses where ever applicable.



• Handle stake holder queries and provide quick resolution. Key Responsibilities • Communication Skills: • Clear and effective verbal and written communication • Ability to convey complex information succinctly. • Solid interpersonal skills for team collaboration • Leadership and Team Management: • Conflict resolution and negotiation skills • Ability to delegate tasks effectively. Strategy • Manage teams in building a stronger relationship with our clients and customers. • Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. • To accelerate new generation of leaders. • Manage all initiatives to get more fit and flexible in the way we work. • Focus on proving that we are here for good. Business • Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon; • Initiating & implementing service q

📌 Team Leader, Channel Operations (Chennai)
🏢 Standard Chartered Bank
📍 Chennai