About Ai Sensy
Ai Sensy is a Whats App-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physics Wallah, and Cosco, to grow their revenues via Whats App.
800+ Crore Whats App messages exchanged yearly between businesses and users via Ai Sensy Trusted by top brands like Delhi Transport Corporation, Vivo, Physics Wallah & more Businesses drive 25–80% of revenues using Ai Sensy Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunit
y Work with a energetic, fast-growing team passionate about customer success . Gain hands-on experience in building and optimizing support systems and processes . Collaborate closely with founders and leaders, sharing insights and receiving direct feedback . Be part of a mission-driven startup shaping the future of Whats App-led engagement .
Responsibiliti
es Customer Interaction: Manage customer inquiries across phone, email, live chat, and social medi a.



Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage return s. Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfactio n. Customer Records: Maintain detailed, accurate records of all interactions in CRM/support tool s. Product Knowledge: Develop deep expertise in Ai Sensy's platform to deliver effective solution s. Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLA s. Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experienc e. Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflow s.
Qualificati
ons1+ years of experience in customer support or a related role (B2 B Saa S experience preferre d). Strong communication skills with a customer-first minds et. Prof

📌 Customer support executive (Uttar Pradesh)
🏢 AiSensy
📍 Uttar Pradesh