About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K travel agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35 years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750 airlines, 2 Mn Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role: Manager ( Emerging Markets)

Location: Lower Parel, Mumbai

Experience: 4 -6 years

Education: Graduate

Job Summary:

The API Operations & Client Onboarding Executive will be responsible for managing the end-to-end onboarding journey of API clients, ensuring smooth integration, compliance, credential management, and coordination between clients, Sales, and Technical Support teams. The role requires strong stakeholder management, operational excellence, and the ability to work closely with technical and non-technical teams to facilitate successful API integrations and go-live activities.

Job Responsibilities:

- Onboard new API clients and explain the onboarding and UAT certification process.

- Coordinate with client IT teams for API integration and go-live activities.





- Share API agreements and ensure timely completion of documentation and compliance requirements.

- Create and manage API staging/test credentials and access permissions.

- Act as the primary point of contact for client onboarding and integration-related queries.

- Coordinate with the Technical Support team to resolve client integration issues.

- Monitor and manage the API onboarding pipeline and query queue.

- Track and respond to client emails and onboarding requests within defined timelines.

- Coordinate configuration updates, fare rule changes, and account-related modifications.

- Prepare and share monthly AMC and API account-related reports.

- Maintain onboarding trackers, client records, and compliance documentation.

- Share periodic API client reports with internal stakeholders.

- Collaborate with Sales, Technical Support, and Operations teams to ensure smooth onboarding.

- Ensure successful client onboarding, certification, and API go-live.

Required Skills & Qualifications:

- Bachelor’s degree in IT, computer science, engineering, business administration, Travel & Tourism, or a related field.

- 4 -6 years of experience in API Operations, client onboarding, technical support, account management, or Travel Technology.

- Basic understanding of APIs, REST services, JSON/XML, and software integration concepts.

- Familiarity with API onboarding, testing, and UAT processes.

- Proficiency in MS Excel, Google Workspace, CRM, and ticketing tools.

- Solid communication, coordination, and stakeholder management skills.

- Good analytical, problem-solving, and organizational abilities.

- Ability to manage multiple tasks and work effectively with cross-functional teams.

- Experience in travel technology, Travel APIs, OTA platforms, or GDS systems (Amadeus, Galileo, Sabre) will be an added advantage.

📌 Manager (Emerging Markets) (Mumbai)
🏢 Trip Jack
📍 Mumbai