Key Responsibilities

Manage daily workshop operations including job card flow, technician allocation and turnaround time
Ensure quality repair and servicing of two-wheelers as per Hero MotoCorp standards
Coordinate spare parts requirements with the parts department to avoid service delays
Handle warranty claims and ensure proper documentation and timely approvals
Monitor and improve customer satisfaction scores related to service experience
Train and guide technicians on updated service procedures and safety practices
Resolve customer complaints related to vehicle servicing in a professional manner
Maintain workshop cleanliness, discipline and adherence to manufacturer guidelines

Requirements

Diploma or degree in Automobile/Mechanical Engineering preferred




3 to 5 years of experience in two-wheeler workshop or service operations
Strong technical knowledge of Hero MotoCorp vehicles and repair processes
Experience in managing a small team of technicians
Positive problem-solving skills and customer-first approach
Strong sense of ownership, integrity and accountability towards assigned responsibilities
Ability to work both independently and collaboratively within a team-oriented environment
Good time management skills with the ability to handle multiple priorities effectively

Key Skills Required

workshop management
two wheeler service
hero motocorp
spare parts
technician management
warranty handling

📌 Workshop Manager Hero Motocorp (Prayagraj)
🏢 Giri Consultancy
📍 Prayagraj