Company Description

Trade W is a leading multi-asset trading platform with over seven years of industry experience, providing global users with secure, convenient, and productive access to the financial markets. We offer CFD trading across a wide range of asset classes — including forex, cryptocurrencies, stocks, indices, metals, and commodities — through our intuitive app and web platform.

Launched in 2018 as the flagship brand of Tradewill Global LLC, Trade W was built on a customer-first philosophy and a vision to make trading success more accessible. Today, we continue to grow as a trusted platform, committed to empowering traders worldwide with equal opportunities for success.

Job Summary

We are looking for a Customer Support Executive to join our growing team. This role is ideal for individuals who enjoy client engagement, sales support, and working in a fast-paced, target-driven environment. You will play a key role in client outreach, relationship management, and supporting business growth in the Indian market — all while working remotely.

Key Responsibilities

- Respond to customer inquiries via live chat promptly and professionally.
- Provide accurate information about our product, addressing customer concerns,



questions and feedback
- Maintain a high level of product knowledge to offer personalised solutions and recommendations.
- Collaborate with internal teams to resolve complex issues and provide effective solutions.
- Effectively escalate and report customer issues to concerned teams or supervisors when necessary, ensuring timely resolution.
- Identify processing improvements to enhance overall customer satisfaction.

Required Qualification

Should have atleast 1 years of experience.

Fluent in Hindi and English.

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Previous customer service experience.
- Excellent communication skills, both written and verbal. Financial knowledge is a plus.
- Empathetic and patient when dealing with challenging customer interactions.
- Strong problem-solving and multitasking abilities.
- Accept rotating shifts, flexibility to work on non-traditional hours including evenings, weekends, and holidays.
- Reliable high-speed internet connection and a suitable home office setup.
- Skills in help desk tools and CRM software are preferred.

📌 Junior Customer Support Specialist (Chennai)
🏢 Trade W
📍 Chennai