Member Care & Customer Support

- Respond promptly to inbound calls, emails, and member enquiries regarding India memberships, products, services, certifications, learning programs, and events.

- Deliver timely, accurate, and professional resolutions to member queries while ensuring high customer satisfaction.

- Provide Tier-1 technical support for website login, LMS access, webcast issues, and membership portal queries.

- Route specialized enquiries to the appropriate internal teams whenever required.

- Research and resolve membership-related issues efficiently.

- Manage the region's shared mailboxes and ensure timely response to all communications.

- Build strong relationships with members through regular engagement via phone and email.

Membership Sales & Revenue Generation

- Handle inbound sales enquiries and convert qualified prospects into members.

- Conduct outbound calls to generate new membership opportunities, follow up on leads, and nurture prospective members.

- Identify customer needs and recommend the most suitable products and membership solutions.

- Achieve assigned monthly, quarterly, and annual sales and membership targets.

- Promote membership renewals, upgrades, cross-selling, and additional offerings.

- Follow up on pending payments and coordinate with customers to ensure timely collections.





- Maintain a healthy sales pipeline and consistently update prospect status within the CRM.

Membership Operations

- Process membership registrations, activations, renewals, and onboarding activities.

- Release LMS portal access and ensure timely activation of member accounts.

- Process orders and maintain accurate member records.

- Perform daily CRM and database updates to ensure information accuracy and completeness.

- Prepare and maintain sales reports, customer records, and operational documentation.

Events & Member Engagement

- Support member registrations for India conferences, seminars, certification programs, and learning events.

- Coordinate onsite registration and member assistance during sponsored events.

- Conduct member engagement and renewal campaigns to improve retention and satisfaction.

- Assist in executing communication campaigns and engagement initiatives.

Continuous Improvement

- Recommend process improvements to enhance member experience and operational efficiency.

- Stay updated on new products, services, learning offerings, and membership benefits.

- Collaborate with Sales, Marketing, Learning, Finance, and Operations teams to ensure seamless member support.

- Perform other duties and responsibilities as assigned.

📌 Inside Sales Specialist (Bengaluru)
🏢 Thrive Management Services
📍 Bengaluru